Privacy Policy

Last updated: September 24, 2026

ELBA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). ELBA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process:

• Contact details, such as your name, billing and shipping information, phone number and email address.

• Financial and payment information.

• Account information, including usernames, passwords, preferences and settings.

• Transaction information, including products you view, purchase, return, exchange or cancel.

• Information you provide when communicating with us.

• Device information, including your browser, network connection, IP address and other identifiers.

• Usage information about how you interact with our website and Services.

Sources of Personal Information

We may collect personal information directly from you, automatically through our Services and technologies such as cookies, from service providers working on our behalf, and from partners or other third parties.

How We Use Your Personal Information

We may use your personal information to:

• Provide, personalize and improve our Services.

• Process payments, orders, shipping, returns and exchanges.

• Maintain and manage customer accounts.

• Provide customer support.

• Send marketing and promotional communications where permitted.

• Improve the shopping experience and recommend relevant products.

• Detect and prevent fraudulent, illegal or harmful activity.

• Comply with applicable laws and legal obligations.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties where necessary to operate our business and provide our Services. This may include Shopify, payment providers, IT providers, analytics providers, customer-support services, fulfillment and shipping partners, and marketing partners.

We may also disclose information when you direct or authorize us to do so, where required by law, or in connection with certain business transactions.

Relationship With Shopify

Our store is powered by Shopify. Shopify collects and processes certain personal information relating to your access to and use of our Services. Information you submit through our store may therefore be shared with Shopify and relevant third parties, including parties located outside the country where you live.

Shopify may also process information to provide and improve its services and certain enhanced features used by our store.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, accuracy or practices of websites that we do not own or control. We recommend reviewing their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, you may contact us to request its deletion.

Security and Retention of Your Information

No security measure is completely perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information through insecure communication channels.

How long we retain personal information depends on factors such as whether it is required to maintain your account, provide our Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to your personal information.

• The right to request deletion of your personal information.

• The right to request correction of inaccurate information.

• The right to data portability in certain circumstances.

• The right to manage your marketing communication preferences.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in our marketing emails. You may still receive non-promotional communications relating to your account or orders.

EEA and United Kingdom

If you live in the European Economic Area (EEA) or the United Kingdom, you may also have additional rights under applicable law, including the right to object to or restrict certain processing and the right to withdraw consent where processing is based on your consent.

Complaints

If you have concerns about how we process your personal information, please contact us using the email address below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside the country where you live.

Where required, transfers outside the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as applicable standard contractual clauses or another legally recognized safeguard.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. When appropriate, we will update the “Last updated” date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any of your privacy rights, please contact us by email:

elba.customerservice@gmail.com

For the purposes of applicable data protection laws, ELBA is the controller of your personal information.